SHIPPING

• As soon as your items are shipped, you will receive an email with all tracking information.
• If you wish to order outside the referenced shipping areas, please contact us at [email protected] so we can calculate the shipping costs.
• If you prefer local pick up (Kapelsesteenweg 374, 2930 Brasschaat, Belgium), select 'pick up' and reply to your order notification to arrange your pick up date and timing. 
• Note that the stated delivery times can vary due to the current situation.

SHIPPING TO BELGIUM

• Rate: €5.50
• Delivery time: 1-3 business days
• Free shipping on orders over €100
• Carrier: Bpost

SHIPPING TO THE NETHERLANDS

• Rate: €5.50
• Delivery time: 1-5 business days
• Free shipping on orders over €100
• Carrier: PostNL

SHIPPING TO LUXEMBOURG

• Rate: €8.50
• Delivery time: 2-5 business days
• Free shipping on orders over €150
• Carrier: Bpost

SHIPPING TO GERMANY

• Rate: €9
• Delivery time: 2-5 business days
• Free shipping on orders over €150
• Carrier: Bpost

SHIPPING TO FRANCE

• Rate: €10.5
• Delivery time: 2-5 business days
• Free shipping on orders over €150
• Carrier: Bpost

Please contact us if your country is not mentioned, so we can check the shipping options for you

RETURNS

• Reach out to us if you would like to return a product, we are happy to help you. Before returning any products, here are some rules of engagement first:
  • You have the right to return products you bought from us for 14 days after delivery. Applications sent after this period will not be accepted.
  • Make sure that the product is in perfect condition, with all labels and hangtags attached.
  • Postal costs for returned products are the customer's responsibility.
  • We cannot be held accountable for any products lost in transit.
  • Items on sales cannot be returned or exchanged.

RETURN PROCEDURE 

• To return a product:
  • Send an email to [email protected] describing your intention.
  • You will receive an answer within 1 to 3 business days.
  • Put all products as well as the necessary documents in a proper return bag, seal it and it’s ready to be sent.
  • Return the goods by courier to the following address: Kapelsesteenweg 374, 2930 Brasschaat, Belgium. Please contact us at [email protected] if you wish to deliver items personally to the above address.
  • We recommend you send back items by courier with a track and trace option. In this case, you are sure the package will be delivered safely. MAGASIN is not liable for lost packages.